Reply within 2 business hours
Website & app support, from 30 minutes
Website down, checkout broken, a form to change, or one small update your current provider won't take? HelpApp Pro troubleshoots, fixes and improves your existing websites, web apps and connected systems — whatever the underlying stack, when it's within our support scope. Remote worldwide, no subscription, billed in 30-minute increments.
Fix · Emergency
It's broken and needs to work again now.
- Emergency Website & App Support →
Website or app down? 500 error, white screen, broken login — we find the failing layer and get it back online. Remote, no subscription, reply in 2h.
- Ecommerce & Checkout Repair: Get Your Store Taking Orders Again →
Checkout broken, cart emptying, payment taken but no order? We find the exact layer that's failing and fix it. Remote, no subscription, billed by the half hour.
- CMS & Website Support: Fixing Bugs, Broken Updates and Migrations →
Your CMS site is down, broke after an update, or won't migrate? We diagnose the layer that's failing and fix it. Remote, no subscription, reply in 2h.
- Hosting, DNS & Deployment Support — Get Your Site Back Online →
Site down but hosting still active? We find the failing layer — DNS, SSL, server, runtime or deployment — and fix it. Remote, no subscription, billed by the half-hour.
- WordPress down or throwing a critical error? We find the real cause and fix it. →
Critical error, white screen or wp-admin locked out? We read the real error and fix your WordPress site. No subscription, from 30 minutes, reply in 2h.
- Hacked or Infected Website: Cleanup, Hardening and Getting Back Online →
Spam redirects, a Google security warning, injected files? We clean the hacked site, close the way in and document it. No subscription, reply within 2 business hours.
Change · One-off
One precise change, without a big project.
- One-Off Technical Support for Your Website or Web App →
One small fix — a text change, broken form, missing tracking, a quick feature? We find the right layer and fix it. No subscription, billed per half-hour.
- API, Integration & Automation Support →
Broken API, dead webhook or stalled CRM/ERP sync? We find the layer that fails and fix it. No subscription, billed by the half hour, reply within 2h.
Improve
The existing product works, but it needs to move forward.
- Take over an existing website or app when the original developer is gone →
Developer gone or unresponsive? We take over undocumented websites and apps, recover access, and fix accumulated defects. Remote, no subscription.
- AI Integration Services →
We add or fix AI assistants, chatbots, RAG and automations inside your existing product. Billed by the half hour, reply within 2 business hours, no subscription.
- Technical Audit & Modernization: Know What to Fix, What to Rebuild, and in What Order →
Independent technical audit of your site or app: performance, technical debt, fix-vs-rebuild decision, then progressive modernization. Remote, no subscription.
Technologies & environments — examples, not a limit
Your stack isn't listed? This isn't a compatibility list. Tell us what's broken or what needs changing, and we'll quickly confirm whether we can take it on.
Human experts, AI as accelerator. We come from hosting support: the moments when a site is down, the server is fine but the application breaks, and the previous provider is gone. Many important problems are too small for an agency project but too technical to leave unsolved — that's the gap we fill. Across those careers the team has brought 3,688 websites back online and worked on 78 servers and cloud instances — careers-to-date totals earned in hosting support, in agencies and on direct assignments, not a HelpApp Pro customer count. Meet the team →